Policy – Zorclo

At Zorclo, we are committed to providing premium-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

1. Exchange Policy

We offer a one-time exchange for eligible products.

Eligible Exchanges

Products can be exchanged in the following cases:

• Wrong size received

• Defective or damaged product

• Incorrect product delivered

Exchange Conditions

• Exchange requests must be raised within 48 hours of delivery

• Products must be unused, unwashed, unworn, and returned with original tags and packaging intact

• A proper video is mandatory for damaged, defective, or incorrect item claims.

• Exchange is subject to stock availability.

• No exchange in case of Customized T-shirt .

• No exchange in case of Bulk orders.

Size Exchanges

• First size exchange is free only once if your order value is more than Rs 999 otherwise shipping charges will apply.

• If a second exchange is requested, shipping charges will apply.

2. Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Products purchased during sale or clearance events

• Combo offers or bundle products

• Mystery products

• Gift cards

• Freebies or promotional items

• Products with removed or damaged tags

• Used, washed, or worn products

3. Return Policy

At Zorclo, we do not accept returns for:

• Change of mind

• Personal preference

• Incorrect size selected by the customer

• Delays caused by courier partners

• Customized T-shirt

• Bulk orders

Returns are accepted only if:

• You received a damaged product

• You received the wrong item or wrong size.

Return Request Requirements

To request a return:

• Raise the request within 48 hours of delivery

• Share clear photo/video proof while submitting the request

• Ensure the item is unused and in original condition with all tags attached

4. Refund Policy

Refunds are processed only after the returned product passes quality inspection.

Important Notes

• Full Refund will be processed to the original payment method within 5–7 business days after approval only if  

• You received a damaged product or 

• You received the wrong item or 

• You received a wrong size. Or

• An exchange is not possible (such as stock unavailability), a Full refund may be processed.

Return-to-Origin (RTO) Orders

If an order is returned due to:

• Incorrect address

• Customer unavailable during delivery

• Refused delivery

• Failure to respond to courier calls/messages

then:

• Shipping and return charges will be deducted from the refund amount.

• Re-shipping charges must be paid by the customer for re-delivery.

5. Quality Check

All returned or exchanged products go through a strict quality inspection.

Zorclo reserves the right to reject any return or exchange request if:

• The product shows signs of use

• Tags or packaging are missing

• The claim appears fraudulent or abusive

The final decision after inspection will be considered binding.

6. Important Guidelines

• Claims without proper proof may not be accepted

• We strongly recommend checking the size chart carefully before ordering

7. Policy Updates

Zorclo reserves the right to modify or update this policy at any time without prior notice.

8. Contact Us

For any return, exchange, or refund-related queries, contact us at:

Email: support@zorclo.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)